Support
Help with purchases, payments, shipping and your account.
Contact us
Reach our team for help with your account, a purchase, or a shipment.
- contact@xportacar.com
- Company
- To be completed
- Address
- To be completed
- Phone
- To be completed
- Support hours
- Sunday to Thursday, 09:00–18:00 (GST)
Frequently asked questions
How does buying work?
UAE field teams inspect privately owned vehicles and list them at a fixed price for 7 days. Verified European buyers can buy any live listing instantly; the first confirmed purchase secures the vehicle.
Is a purchase binding?
Yes. When you confirm a purchase it is binding and the listing closes immediately. Your invoice adds the 2.9% platform fee and the shipping option you choose.
How does payment work?
After your purchase you have 36 hours to confirm payment and upload proof of transfer. Once confirmed, you have 5 working days to complete the wire transfer. Late or missing payment may incur charges.
What shipping options are available?
Warehouse pickup in Dubai, RoRo or container shipping to major EU ports, and optional door-to-door delivery. German Registration (TÜV) is available as an add-on service.
Who pays customs duties and VAT?
All import costs, including customs duties and VAT, are the responsibility of the buyer and are not included in our fees or shipping costs.
What is KYC and why is it required?
Know Your Customer (KYC) verification confirms your identity and company details before you can buy. It protects all parties in cross-border vehicle transactions.
How do I create an account and get verified?
Register with your email and company details, then submit the requested verification documents. Our team reviews submissions and notifies you once your account is approved.
How do I get help with a specific vehicle or order?
Email us with the vehicle or invoice reference and our team will assist you.
Still need help?
Email our support team and we'll get back to you as soon as possible.
Email support